Experience and Educational Requirements
- Equivalent of a high school education required
- CPR training required. Provided by employer
- Reception and customer service experience preferred
Skills Needed
- Basic math skills
- Ability to work under pressure when club is busy
- Ability to alphabetize
- Ability to handle more than one task at a time
- Ability to handle complaints, suggestions, and comments from members in a professional manner
- Good communication skills
Attitudes to be exhibited
- Must have a friendly, outgoing personality
- Must have a cooperative attitude towards fellow employees and members
- Must exhibit enthusiasm for the club and the job
- Must be patient, courteous listener, and able to show empathy
Duties (including but not limited to)
- Run the Front Desk smoothly and efficiently
- Provide the finest and most courteous service possible
- Run the Front Desk as an information control center
- All activity information
- All suggestions, requests/complaints can be cheerfully processed and directed to the correct person
- Staff and member messages
- Enforce the policies and procedures of the clubs
- Must fully understand and operate computer systems
- Handle all incoming calls
- Greet everyone that comes in the front door
- Check in members and verify membership
- Register guests and collect fees
- Register potential members and set them up with a tour, or personal trainer as needed
- Take appointments for all areas of the club
- Promote, register and collect all fees for:
- Leagues, tournaments, clinics, etc.
- Specialty fitness classes and workshops
- All special events
- Actively sell pro shop merchandise
- Sell tanning packages; keep tanning rooms clean
- Sell and keep supplied all snack and drink items
- Handle membership payments, new memberships, renewals, and cancellations. Direct account questions to Manager
- Handle rental of equipment
- Keep desk and lobby area tidy and clean at all times
- Do required cleaning and extra cleaning projects
- Keep supplies and Front Desk copies stocked at all times
- Miscellaneous work as assigned by managers
Supervision
- Supervision is provided by Operations and General Manager
